Pelatihan PROFESSIONAL SECRETARY SKILLS

Training PROFESSIONAL SECRETARY SKILLS

Abstrak Training PROFESSIONAL SECRETARY SKILLS

An efficient and effective office secretary builds good image of an organization and proves to be an asset to his/her supervisor. Information technology has brought about a paradigm shift in office  working and the skills required by office secretaries and administrative assistants. Decision makers are overloaded by information and data so they need skillfully trained to stream line the flow of information. The more skills they have, the more time their organizational heads will save and the organization as a whole will become more effective and professional. During the workshop, the participants will review and discuss which kind of duties and skills they are responsible for and which standards should be achieved in performing a variety of office tasks.

Tujuan Training PROFESSIONAL SECRETARY SKILLS

After completing this practical program, participants will be able to :

1. Understand how her role as Secretary, Administrator contributes to organizational success
2. Build an effective work team
3. Plan and coordinate workflow and productivity
4. Interact with people in ways which reinforce positive working relationships
5. Show concern for excellence
6. Manage personal emotions and stress
7. Manage conflict, difficult situations and people with ease
8. Deliver presentations to small groups for maximum effect

Materi Training PROFESSIONAL SECRETARY SKILLS

Day 1

1. The Role of the Secretary
2. Key functions of your role
3. Self-assessment
4. Communicating for Results
5. Why are effective communication skills important?
6. What is communication?
7. The communication process
8. Barriers to effective communication
9. Skills for effective communication, persuasion and influence
10. Listening – the key to communication success
11. Leadership and Office Management
12. Your leadership style
13. Factors that influence leadership in your organization and in your office
14. Ways in which you can influence your team
15. Leadership models – situational leadership, transformational leadership and results- based leadership
16. Why networking is critical to your success

Day 2

1. Effective Presentation Skills
2. Planning an effective presentation
3. Writing a script or notes
4. Practice and rehearsal
5. Personal delivery skills
6. Reviewing the presentation for maximum learning and effect
7. Managing Work
8. Time management/self-management
9. Managing stress
10. Goal setting
11. Priority management
12. Becoming a Quadrant II time manager
13. Dealing with time wasters
14. Maximize effectiveness by managing meetings
15. Delegate for maximum effect
16. Managing Conflict
17. What is conflict?
18. Finding an appropriate conflict management style
19. Mapping and defining conflict
20. Appropriate assertiveness and empathy
21. Dealing with anger in yourself and others
22. Pathways to influence
23. Appropriate negotiation techniques

PEMBICARA Training PROFESSIONAL SECRETARY SKILLS

CARLINA AGNES PATUWO

Lina holds a bachelor degree of secretarial science of Tarakanita Academy in Jakarta. After 28 years experience in Secretarial, Human Resources, Training, Management and Consultancy fields, Lina decided to concentrate in management consulting business. Currently, Lina is an acknowledged facilitator in the area of personal effectiveness, communication skills, management development, recruitment, HR and Training, secretarial and office administrative, services, and personal branding since year 1999.

Jadwal Pelatihan bandung-training.com 2023 :

Batch 1 : 24 – 26 Januari 2023

Batch 2 : 20 – 23 Maret 2023

Batch 3 : 15 – 17 Mei 2023

Batch 4 : 17 – 19 Juli 2023

Batch 5 : 25 – 27 September 2023

Batch 6 : 7 – 9 November 2023

Catatan : Jadwal tersebut dapat disesuaikan dengan kebutuhan calon peserta

Lokasi Pelatihan di Bandung :

• Yogyakarta, Hotel Dafam Malioboro
• Jakarta, Hotel Amaris Tendean
• Bandung, Hotel Golden Flower
• Bali, Hotel Ibis Kuta
• Surabaya, Hotel Amaris(6.00.000 IDR / participant)
• Lombok, Hotel Jayakarta

Investasi Pelatihan tahun 2019 ini :

• Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.
• Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.

Fasilitas Training di Bandung :

1. FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara/Stasiun/Terminal)
2. FREE Akomodasi Peserta ke tempat pelatihan .
3. Module / Handout
4. FREE Flashdisk
5. Sertifikat
6. FREE Bag or bagpackers (Tas Training)
7. Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
8. 2xCoffe Break & 1 Lunch, Dinner
9. FREE Souvenir Exclusive
10. Training room full AC and Multimedia